• Access Number Info

  • What is an access number?
    An access number is the number you dial in order to access our service and use your PIN credit. By dialing the access number you will not be charged for the international call by your provider. Please check the access numbers list before you buy credit.
  • What is a toll free access number?
    A toll free access number (or Freephone number in the UK) is a special telephone number you dial in order to access our service and use your PIN credit. By using a toll free you will not be charged for the call by your telephone provider. Please check our How to Call page or click here for more information on toll free numbers.
  • What is a local access number?
    A local access number is the number you need to call in order to use your PIN credit. The local access number is in close proximity to you, usually with the same or close prefix as your phone. Please verify with your telephone provider what would the cost be to dial our local access numbers.
  • How do I get the best rate?
    Our best rates are available with our local access numbers or with our free iOS App. Please check our list of Access Numbers. By dialing a toll free number the rate per minute will increase.
  • Can I call from a payphone?
    Yes, our service can be accessed from a payphone by using all our local access numbers. Our service can be used from payphones by using a toll free as well, still you'll have to check the How to Call page for a complete list of toll frees.
  • Can I use your service when I travel?
    You can use your credit to call from more than 35 countries if you use a mobile or a landline. For a list of these countries and the costs associated please check our How to Call page. You can also make a call from your PC with Web Call or through our smartphone app.

• Account Information

  • Where is my PIN?
    You will receive an email with your PIN after you buy credit for the first time. You can also check your PIN in your online account.
  • Where can I find my PIN?
    You can check your PIN in your online account. Please log in with your email and password.
  • How can I modify my personal information?
    Log in to your account with your email and password. Once logged in you will have the option to change all your customer information. Click on My Information, edit your details and click Save.
  • What is my PIN?
    The PIN is a unique number you receive for the credit you bought. This PIN will not change if you recharge your account. You have to use your PIN in order to make calls.
  • Can I choose my PIN?
    The PIN is a unique number randomly generated for your account. Unfortunately, you can not choose or change your PIN. Each account has one unique PIN.
  • Will my account or credit ever expire?
    Your account and credit will never expire.
  • How can I log in?
    You log in with your email and password registered in your account on this website. If you can't remember your password, please click on «Forgot Password» to reset it.
  • How do I change my password?
    To change your password log in to your account, click on My Information, edit your password and click Save.
  • I lost my password. How can I retrieve it?
    Click on "Forgot password" in the upper right hand corner of our website, enter the email registered in your account and click Retrieve. You will receive a link on the email address entered in the box. Click on the link and change your password. If you cannot remember the email address registered in your account, please contact us.
  • How can I check the calls I made?
    You can check your call records for the last 30 days in your account. Just log in and go to Activity to view the details.
  • How do I check my Order History?
    You can check your orders in your online account.
  • How can I check my SMS records?
    You can check the SMSes sent in your account. You will be able to check the SMS history for the last 30 days.

• Company Background

  • Why should I buy from you?
    Our website offers high connection quality for the best rates on the market. We also offer:

    • No hidden fees
    • Pinless Dialing
    • Balance never expires
    • Minute rounding
    • 100% Quality Guarantee
  • Where is your business located?
    Our website is registered in Atlanta, GA USA and we have offices in USA, South America and Europe.
  • Do you offer good quality calls?
    At LlamaNicaragua we offer the best quality for the best rates. We route the calls through different selected carriers for each destination to ensure good connection.
  • Do you use VoIP?
    We use the latest technologies and the best routing methods to make sure your calls get connected. We also use VoIP.
  • Do you have Terms and Conditions?
    Yes, our products are subject to Terms and Conditions. Please read it before buying anything. Once you've made a purchase you have agreed to all these.
  • Do I sign a contract?
    To buy the service, you must agree to our Terms and Conditions. This will be considered your consent for buying the products.
  • Can I ask for my money back?
    We offer 100% guarantee. However, our products are subject to Terms and Conditions and we will offer a refund only if the service did not work.
  • Can I buy your products using a debit card?
    You can purchase any of our products by using both credit and debit cards.
  • For how long have you been in business?
    Our company was launched in 2002. Since then we are offering our services to thousands of customers worldwide.
  • What is your mailing address?
    Our mailing address is: 4780 Ashford Dunwoody Rd, Suite A 236 Atlanta, GA, 30338 United States.
  • Can I contact you at anytime?
    We offer 24/7 Customer Support. In case you couldn't find the answer to your question using the search box available on this page, you may email us at llamanicaragua@keepcalling.net and a representative will get back to you.

• Extra Credit

  • Do I get anything extra?
    For every purchase you get Thank You Points. For referring a new customer you will receive 500 Thank You Points. You can convert the points once you reached 1000 (the equivalent of $10).
  • How do I refer a customer?
    To do that, please send the recommendation code from your account and ask them to fill it in when opening an account on the website.
  • Where can I check my Thank You Points?
    You can check your Thank You Points balance after you log in with your username and password. Your Points balance is displayed on "My account" page in the "Thank You Points" section.
  • When can I convert Thank You Points?
    You can convert your Thank You Points into credit as soon as you have at least 1000. To do that just press the Convert button from your online account.

• Features

  • Do I always have to dial the PIN?
    No, you can skip dialing the PIN by activating Pinless Dialing feature in your account.
  • How can I setup Pinless?
    To setup this Feature, please log in to your account and check the Control Panel. Click on Pinless Dialing, add the number and click on save.
  • How many numbers can I set for Pinless?
    You can store as many numbers as you want for Pinless.
  • Can I skip dialing the destination number?
    You can store commonly dialed numbers using the free Speed Dial feature in your online account. With Speed Dial you can initiate a call by pressing one digit only instead of entering the whole destination number. As Speed Dial numbers, destination numbers will be dialed automatically for you. To set up Speed Dial check features.
  • How can I set up Speed Dial?
    To setup this Feature, please log in to your account. Click on Speed Dial, select the digit from the menu and insert the phone number you wish to save along with a contact name. Click on Save once the information is entered.
  • How can I be sure I won't run out of credit?
    You can activate Auto Recharge free feature in your account. Once it's ON, your account will be automatically recharged when your balance drops below $5.
  • How can I setup Auto Recharge?
    To set up this feature, please log in to your account. Click on Auto Recharge and set status "On." Select the amount you wish to add automatically, add your payment details and click Save.
  • How can I cancel Auto Recharge?
    To cancel this option, please log in to your account. Click the Edit Settings/the Auto Recharge icon and select the status "OFF." Once you click Save, your PIN will no longer be recharged automatically.
  • Can I skip hearing the prompts?
    You can avoid hearing the prompts that announce the number of remaining minutes and balance by activating Fast Dial. For more details please visit our features page.
  • How do I set up Fast Dial?
    To set up this feature, please log in to your account. Click on Fast Dial and set the status "ON". Once you've activated it, you will no longer hear the balance and minutes prompts.
  • Can I upgrade the connection quality?
    You can improve the quality of your calls by using Star Rating, available in your account. Rate the quality of your calls using more stars for good quality, and less for average call quality. This will help us select our providers and upgrade our calling routes. For more details please visit our features page.

• How to Buy

  • How can I get credit?
    You can get credit by opening an account, selecting the desired amount and then adding the payment details. You can use any of the major credit/debit cards or PayPal.
  • Do I have to create an account?
    Yes, every person who wants to use our services has to open an account with LlamaNicaragua.
  • Why do I have to create an account?
    By opening an account on LlamaNicaragua, you will gain access to all of the special features we offer: access to our pinless service, call records, remaining balance, speed dial, fast dial, star rating and autorecharge.
  • How will I be charged?
    The service is prepaid: you buy the minutes in advance and we round up your calls by 1 full minute.
  • Do you charge anything extra?
    For buying a Mobile Recharge you will be charged extra tax depending on the value you wish to buy. For buying Prepaid Credit or Virtual Number there are no extra charges.
  • Will I receive a bill?
    You will receive an invoice for the service you buy which will be sent to your email. All invoices will be available in your online account.
  • Is your website secure? Can I place orders with my card safely?
    Our website is secure for online transactions. We use reasonable precautions to keep the personal information you disclose both in your browsing and your purchases and to never release this information to third parties.
  • Can I pay for my orders with non-USD credit/debit cards?
    You can pay with any of the major cards accepted, even if they have been issued outside US. Please check the bottom of the page for accepted payment methods. One exception only: American Express cards can be used only for USD payments.
  • What credit/debit cards do you accept?
    We accept Visa, Mastercard, American Express and Discover for orders on the website. You can also use your PayPal account with us.
  • How can I find out my billing address?
    Your billing address is the address your card was issued to. Please use this address for your orders on the website. We will not send anything by mail to you.
  • How do I edit my billing address?
    If your billing address has recently changed, but you don't have any card saved in your account, you don't need to edit the address with us until you make a new payment. If you have a saved card, just click «Edit» in My Information section from your account and enter the new address.
  • What is a coupon code?
    Coupon codes allow you to get bonuses when you buy one of our products. We may send you coupon codes when we have a promotion.
  • Can I pay through money transfer?
    No. But we accept all major cards and Paypal. Check our payment options on the bottom of the page.
  • Is there a minimum order limit?
    The minimum you can buy from us is $2.
  • Is there a maximum order limit?
    There is no maximum order limit set.
  • Can I buy the service from anywhere else?
    The service can only be bought from the website.
  • What is a “Pending” transaction?
    A “Pending” transaction is any transaction waiting to be processed. On your credit card statement it may appear as a pending debit and this will turn to a full debit as soon as your order changes from “Pending” to “Successful”. If your order does not ever go to “Successful”, then the pending debit will disappear automatically from your credit card statement. You are only charged for “Successful” orders.
  • How many credit/debit cards can I use to buy credit in my account?
    You may use up to five different credit or debit cards in your account.
  • How can I recharge?
    You can buy more credit by logging into your account with us and pressing "Buy Credit". You can also buy credit through our IVR system. Just dial the Customer Service number and follow the prompts.
  • Do I have to buy credit on the Internet?
    You can buy credit online or over the phone with our IVR system. If you buy credit through the IVR system, you need to know your PIN and the credit/debit card information in order to make the payment.

• How to Call

  • How do I call?
    To make a call, you have to register on the website. Once your account is created and you've bought credit, you can start making calls. Please visit our How to Call page to see all your calling options.
  • What equipment/software do I need to call internationally?
    You don't need any special equipment or software to make a call. You can call directly from your mobile, landline, computer, or use our smartphone app. Please visit our How to Call page to see all your calling options.
  • How do I dial?
    To place an international call you will have to dial the international country code followed by the city code (if needed) and the destination number. Click here for more details.
  • How do I know how many minutes are left in my account?
    Each time you make a call, a prompt will inform you on the number of minutes left in your account.
  • How do I send an SMS?
    You can send SMSes from our Web Call application available in My Account or using the iOS app called KeepCalling.
  • Can I use this for conference calling?
    You can use the service to call to a conference number.
  • How many people can call at the same time?
    The calls can be made by one person at a time. You will not be able to initiate conferences or three way calling with the service.
  • How can I use the service from the computer?
    The credit bought can be used from any computer with internet connection through the Web Call application available in the online account. You don't have to dial any access number or PIN, just the number you wish to call.
  • What equipment do I need to call from a computer?
    You don't need any special equipment. You just need Internet connection, headsets and a microphone in order to use the Web Call application. You also need to have the Java Virtual Machine installed.
  • Do you have an iPhone, iPad, iPod Touch app?
    Yes. An iPhone, iPad, iPod Touch application is available in your account with llamanicaragua.com, or on the App Store under the name KeepCalling.
  • How can I download the iPhone, iPad, iPod Touch app for calls and SMS?
    Download KeepCalling app from your account or look it up on App Store.
  • What software do I need to run the KeepCalling application?
    You only need an iPhone, iPad or iPod Touch, connected to a Wi-Fi, 3G or 4G network.
  • What are the advantages of using the KeepCalling App for iPhone, iPad, iPod Touch?
    • No access number required
      
    • No PIN number required
      
    • Choice of connection with either WiFi or 3G
      
    • Your own phone contacts can be used instead of dialing the destination number
      
    • The KeepCalling Speed Dial feature allows for more than 10 entries
      
    • The new connection indicator on the KeepCalling App allows you to see the quality of internet connection during your call
      
      
  • Where can I find the application for my iPhone, iPad, iPod Touch?
    KeepCalling app for the iOS system is available directly in your account or on App Store.
  • How can I deactivate the App?
    You can deactivate KeepCalling app by deleting it from your device.
  • How much is the iPhone, iPad and iPod Touch application?
    KeepCalling App is a free application, that can be used to make international calls or send SMSes directly from an iPhone, iPad or Ipod Touch.
  • What is the rate for calling with my KeepCalling App?
    The rate is the same as listed on llamanicaragua.com. Plus, using the KeepCalling app you don't need to enter any access number. This way, you save the charge paid by using a local access number or a toll free.
  • Can I use KeepCalling App from other smartphones or tablets?
    The application is only compatible with the iOS system for iPhone, iPad and iPod Touch.
  • Do I still have to enter the destination number when calling from KeepCalling App?
    No. You can use your phone contacts or the Speed Dial feature. When using your phone Contacts to make a call, please make sure the phone number is saved in the international dialing format.
  • Is KeepCalling App enabled for 3G?
    Yes. It supports international calls over both 3G and WiFi.
    
    When enabling KeepCalling App for 3G, please make sure you check existing costs with your local provider in order to prevent unexpected charges.
  • Can I send an SMS with KeepCalling App from iPhone, iPad and iPod Touch?
    Yes. SMSes can be sent using the SMS option in the KeepCalling App menu. Add a contact from Contacts list before writing the SMS. Remember, the contact's number needs to be saved in the international dialing format to send it successfully.
  • How can I make international calls with KeepCalling App for iPhone, iPad and iPod Touch?
    First, download KeepCalling App from App Store. Log in with your registered PIN and email. Next you can use your phone contacts or the Speed Dial feature to make international calls without having to dial the access number or even the destination number. Please note the correct dialing format is country code + area code + destination phone number. When calling phone numbers from the Contact list, remember they need to be saved in international dialing format.
  • What is the moment I start being charged for my call?
    You start being charged the moment your call is answered. The call duration you are charged for is displayed in your account. This call duration indicator may be different from the call duration displayed on your phone, due to different counting starting points.
  • How can I check the call duration?
    You can check the call duration in your online account, in the "Account Activity" section.
  • Is KeepCalling App compatible with iOS 6?
    Yes.

• Other Products

  • Can I recharge any mobile?
    You must check if the mobile you wish to recharge is a prepaid number and allows prepaid recharges. After this, please make sure you have the correct number and mobile operator selected.
  • Do you offer SMS service?
    Yes, you can send SMSs by using our Web SMS application in your account. Or you can send SMSs directly from your iOS device with our free KeepCalling App. Please check the list of available countries for the service.
  • What is the calling rate that will apply to my Mobile Recharge beneficiary?
    The rates that apply to calls made by the mobile number you recharge will be the ones established by the local mobile provider. Please check this information with that mobile provider.
  • How do I know if my Mobile Recharge was processed?
    The Mobile Recharge is processed once you receive the invoice with the status “Successful.” This means that the amount was sent to the mobile operator. It may take up to 24 hours for the mobile operator to update the credit to the prepaid number you selected.
  • Where can I check the terms and conditions for a Mobile Recharge offer?
    LlamaNicaragua.com may have special offers for different mobile operators. Please check the Terms and Conditions displayed on the Mobile Recharge page to make sure you know all the details of an ongoing promotion.
  • How long does it take for the Mobile Recharge to arrive?
    The Mobile Recharge credit is normally received immediately after a successful purchase. However, on rare occasions, if the mobile operator of the prepaid number you selected to recharge is experiencing delays then the Mobile Recharge could take 12 to 24 hours. This depends entirely on the mobile operator in the country of your recharge. If after 24 hours the Mobile Recharge has not been received, then please get in touch with the mobile operator directly. The contact information for the operator is available on the invoice. Alternatively you can let us know after 24 hours, so that we can contact the operator for you.
  • What if my Mobile Recharge order has the status “Failed”?
    The “Failed” status can result if the mobile operator in that country is experiencing a technical outage. In this case we will attempt to send the recharge to that operator over the following 12 hours during which time the mobile operator will most likely have recovered and be able to accept the recharge. The status will then charge to “Successful”.
    
    The “Failed” status can also result for: incorrect mobile number, incorrect operator-number combination entered, post-paid instead of prepaid mobile number entered, mobile number is not yet activated etc. Please recheck the information you entered to make sure all information is valid.
    
    If a “Failed” status changes to “Successful” then you will be charged accordingly. If after 72 hours, the status remains on “Failed” and you have not requested an inquiry, then our system will automatically cancel the transaction and you will not be charged.
  • How can I check if an SMS was sent?
    You will be able to check the SMS history for the last 30 days in your online account. If the status of an SMS is “failed” this means that it was not sent and you will not be charged for it. If the status shows “pending” it means that the mobile subscriber is out of the connection area or the mobile is switched off. The message will be sent as soon as the mobile subscriber has the cell phone turned on or is in the connection area.
  • Are there any extra fees that apply to mobile recharges?
    For Mobile Recharge you will be charged a service fee of minimum $1, depending on the amount you are recharging. You can see the exact service fee amount on your checkout order summary before completing the purchase.
  • What is Mobile Recharge?
    Mobile Recharge is a service that allows you to send credit to any mobile phone in the world. It is fast, simple and reliable!
  • Can I use the same PIN to call more than one country?
    Yes, you can use the same PIN to make calls to different destinations.
  • What can I do if I recharged the wrong number?
    Unfortunately, we cannot retrieve recharges that were sent to the wrong number or operator. These transactions are considered complete and we cannot retrieve or refund them since a successful online payment leads to immediate credit availability on the recharged mobile. Please carefully check and double-check the number you enter.
  • Why did the phone I recharged not receive the promotional bonus?
    If the bonus was not received, you or the beneficiary should get in touch with the mobile operator directly. The contact information is available on your invoice with us. Alternatively, you can let us know after 24 hours, so that we can contact the operator for you.
    
    The promotions that we display on our website are run solely by the local mobile operators, who are fully responsible for awarding the bonuses. We also display their Terms and Conditions associated with a specific promotion to offer our customers clear details.
  • Why did the mobile phone receive less than I expected?
    In many countries, the government charges a local sales tax on Mobile Recharges. It is the same tax that consumers would have to pay if they bought a Mobile Recharge in store, in that particular country. Also note that mobile operators in several countries reserve the right to impose fees without prior notice on mobile recharges.
  • Is there an expiry date on the Mobile Recharge that I send?
    We do not impose any expiration date on the Mobile Recharge that you send and normally the mobile operator of the phone you are recharging will not impose any either. However, when there is a bonus promotion offered by a mobile operator, then we will display the operator's Terms and Conditions for that promotion and occasionally those Terms and Conditions may include an expiration date or other conditions on the bonus amount received.

• Partner Program

  • Can I become a partner?
    Yes, we run a complex reselling program. If you are interested in reselling our products both online and offline, please contact us.
  • Can I sell your phone cards?
    You can sell our services by becoming a reseller. If you are interested in our program, please send us your contact info at llamanicaragua@keepcalling.net and one of our representatives will contact you.
  • How can I earn money?
    You can earn money by becoming a reseller. If you are interested in our program, please send us your contact info at llamanicaragua@keepcalling.net and one of our representatives will contact you back.

• Rates

  • Are rates the same for calling cellphones and landlines?
    Usually the rates are different for cell phones and landlines. Please click the destination country to check all the rates.
  • Do you have any extra fees besides the regular rates?
    There are no other costs other than the ones displayed on the rate section. We apply no hidden fees or other charges.
  • Are your rates the same no matter from where I call?
    No matter where you call from, our rates rest the same. This is true for calls using our local access number, Web Call or our iOS app. For calls using toll free numbers, the cost will be different. Please check the cost for dialing a toll free number on our How to Call page.
  • Can I call anywhere in the world?
    You can make calls to any destination in the world by using prepaid credit. Please check our Rates page as the rate per minute is different depending on the destination.
  • How can I find the rate for the number I want to call to?
    You can check the rate for a destination number on the Rates page with our Rate Calculator. Please enter the number you want to call (including the country code) to check the rates for a specific destination.
  • Are your rates the same during the day?
    Our rates remain the same throughout day and night.
  • Where can I find the rate for sending an SMS?
    The rate for sending an SMS is displayed on our Rates page. Please select the country where you want to send an SMS in order to check the rate.

How It Works

All you need is a phone or a computer with Internet connection and you can call anywhere in the world with LlamaNicaragua.

Just follow these easy steps:

• Create an account with us and buy credit using any major credit/debit card or Paypal.
• Dial the access number for your area and enter the PIN available in your online account. You can skip dialing the PIN by activating Pinless Dialing.
• Enter the destination number you want to call in the following format:
  Country code + destination number

Create new account

In order to improve your calling experience, visit our Features page.